These Terms & Conditions ("Terms") govern your use of hugo-bets.co and all services offered by HugoBet. By registering an account or placing any bet or wager on hugo-bets.co, you confirm that you have read, understood, and agree to be bound by these Terms in their entirety. Please read them carefully before proceeding.

1. About HugoBet

hugo-bets.co is owned and operated by HNA Gaming B.V. ("the Company", "we", "us", "our"), a company incorporated under the laws of Curaçao. HugoBet is licensed and regulated under Curaçao licence number OGL/2024/1191/0663. The platform has been in operation since 2020 and offers casino games, live casino, a sportsbook, and proprietary HugoBet Originals under a single login.

Any reference to "HugoBet", "the Site", or "the Platform" in these Terms refers to hugo-bets.co and all associated services operated by HNA Gaming B.V. Your contractual relationship is with HNA Gaming B.V. at all times.

2. Acceptance of Terms

By accessing or using hugo-bets.co in any capacity — including browsing, registering, depositing, playing, or withdrawing — you accept these Terms unconditionally. If you do not agree with any part of these Terms, you must not use the Site.

We reserve the right to amend these Terms at any time. Material changes will be communicated via the Site or by email. Continued use of the Site following any amendment constitutes your acceptance of the revised Terms. It is your responsibility to review these Terms regularly.

3. Eligibility

• You must be at least 18 years of age (or the legal gambling age in your jurisdiction, whichever is higher) to register and use HugoBet.
• You must be located in a jurisdiction where online gambling is lawful for you to participate.
• You may not register or play if you are a resident of a jurisdiction where HugoBet is restricted or prohibited. It is your sole responsibility to determine whether online gambling is legal in your jurisdiction before registering.
• Employees, contractors, directors, officers, and agents of HNA Gaming B.V. and their immediate family members are not permitted to hold player accounts or participate in any promotional offer.
• By registering, you confirm that all information provided is accurate, current, and complete, and that you are not self-excluded from gambling at HugoBet or under any applicable regulatory self-exclusion scheme.

4. Account Registration and Security

4.1 Account Creation

Each player may hold only one (1) account on hugo-bets.co. Duplicate accounts are prohibited and will be closed upon discovery. Any balances held in duplicate accounts may be forfeited. You are responsible for the accuracy of the information provided during registration and must update your details promptly if they change.

4.2 Account Security

You are responsible for maintaining the confidentiality of your login credentials. You must not share your username or password with any third party. HugoBet will not be liable for any loss arising from unauthorised access to your account resulting from your failure to keep credentials secure. Notify us immediately via 24/7 Live Chat or email if you suspect unauthorised access to your account.

4.3 Account Closure by the Player

You may request closure of your account at any time by contacting our support team. Where a closure is requested for responsible-gambling reasons, self-exclusion protocols will apply (see Section 17).

5. Know Your Customer (KYC) Verification

HugoBet operates a comprehensive KYC process in accordance with applicable anti-money-laundering and licensing obligations. KYC verification must be completed before any withdrawal can be processed. We reserve the right to request verification documents at any stage, including during the registration process or at any point during your use of the Site.

Documents we may request include, but are not limited to:

• Government-issued photo identification (passport, national identity card, or driving licence);
• Proof of address (utility bill, bank statement, or similar document dated within the last three months);
• Proof of payment method (screenshot or photograph of the card or e-wallet used);
• Source of funds or source of wealth documentation for higher-value players or where otherwise required.

We reserve the right to place a temporary hold on withdrawals or account activity while KYC checks are pending. Failure to provide satisfactory documentation within a reasonable timeframe may result in account suspension or closure and, where legally permitted, forfeiture of funds.

6. Deposits

6.1 Accepted Payment Methods and Processing

Deposits are processed immediately on HugoBet's side. Any delay will originate solely from your payment provider. The following methods are accepted:

6.2 Deposit Conditions

• The global minimum deposit is €10, except for Bank Transfer which carries a €20 minimum, and for bonus-qualifying deposits where the minimum may be higher (see Section 8).
• Cryptocurrency deposits are accepted and processed without additional fees from HugoBet.
• You may only deposit funds from payment methods registered in your own name. Third-party deposits are strictly prohibited.
• HugoBet does not accept deposits made with borrowed funds or funds obtained through unlawful means.

7. Withdrawals

7.1 Withdrawal Methods, Limits, and Processing

7.2 Withdrawal Conditions

• The minimum withdrawal amount is €20 across all methods.
• The maximum withdrawal is €50,000 per calendar month. High-volume VIP players may be eligible for enhanced withdrawal arrangements at HugoBet's discretion.
• KYC verification must be fully completed before any withdrawal is processed.
• You must have wagered a cumulative total equal to at least 100% of your deposit value before a withdrawal can be processed.
• Withdrawals will be returned, by default, to the same payment method used for the corresponding deposit. Where this is not technically possible, an alternative method may be agreed with our support team.
• HugoBet does not charge withdrawal fees. Any fees charged by your bank or payment provider are your own responsibility.
• We reserve the right to carry out additional security or fraud checks prior to processing any withdrawal. This may result in a temporary hold on the withdrawal whilst checks are completed.
• If you have an active bonus balance, you must complete or forfeit the bonus before submitting a withdrawal request, unless the bonus terms expressly provide otherwise.
• In the event of a withdrawal request being declined, you will be notified by our support team.

8. Bonuses and Promotions

All bonuses and promotions offered by HugoBet are subject to these Terms and to any specific terms stated alongside each offer. In the event of any conflict, the specific bonus terms shall prevail. HugoBet reserves the right to withdraw, amend, or cancel any bonus or promotion at any time, with reasonable notice where practicable.

8.1 Welcome Package — Casino

New players who complete the registration process and make qualifying deposits are eligible for the following three-part welcome package:

• The match bonus balances are non-withdrawable. Only winnings generated from the bonus balance may be withdrawn, subject to the cashout cap.
• Each match bonus carries a maximum cashout of 15x the bonus amount (e.g., a €300 bonus carries a maximum convertible cash value of €4,500).
• Free Spin winnings carry a single 1x wagering requirement before they are transferred to your real-money balance.
• The minimum qualifying deposit for each stage is €20.
• Welcome package bonuses must be claimed in order; you may not claim the second deposit bonus before the first has been credited or used.
• The welcome package is available to new players only and may be claimed once per household, device, IP address, and payment method.

8.2 Crypto Welcome Bonus

• Players making a qualifying cryptocurrency deposit are eligible for a separate crypto welcome bonus: 100% match up to €400 plus 100 wager-free Free Spins on Book of Dead.
• The minimum qualifying crypto deposit is €50.
• The crypto bonus carries a 40x wagering requirement on the bonus amount, with a 15x maximum cashout on the bonus.
• The 100 Free Spins are entirely wager-free.
• Claiming the crypto welcome bonus does not affect your eligibility for the standard three-part casino welcome package; the two offers operate on separate tracks.

8.3 Friday Reload

• Eligible players may claim a weekly Friday Reload of 100% up to €200, which is fully wager-free with a 15x maximum cashout.
• Your withdrawal queue must be clear (i.e., no pending withdrawal) before you claim the Friday Reload.
• The Friday Reload is subject to change or withdrawal at HugoBet's discretion.

8.4 Sportsbook Welcome Offer

• New players placing their first qualifying sportsbook bet of a minimum of €10 at odds of 1.50 or higher are eligible for a matched Free Bet up to €100 if that first bet loses.
• The Free Bet is valid for 30 days from the date of credit.
• Net winnings from the Free Bet are fully withdrawable with no maximum cashout cap applied to those winnings.

8.5 General Bonus Conditions

• Only one bonus may be active at a time, unless expressly stated otherwise.
• Bonus balances are credited separately from real-money balances. Real-money funds are used first in all wagers unless otherwise specified.
• HugoBet reserves the right to void bonuses and any associated winnings where abuse, fraud, or collusion is suspected.
• Bonuses are intended for personal entertainment purposes only. Systematic exploitation of bonus terms constitutes abuse and may result in account restriction or closure.
• Unless stated to the contrary, bonuses may not be transferred, exchanged for cash, or combined with other offers.
• HugoBet reserves the right to request wagering evidence or documentation before processing any withdrawal related to a bonus.

9. Loyalty Programme

9.1 Overview

HugoBet operates a 50-level loyalty programme open to all registered players. Points are earned through real-money wagering at the rate of one (1) loyalty point per €1 wagered. Points accumulated determine your current loyalty level and unlock level-specific rewards as well as weekly cashback.

9.2 Level Rewards

• Levels 1 to 10: level prizes are awarded as Free Spins with no wagering requirement and no maximum cashout ceiling.
• Level 11 and above: level prizes are awarded as cash, with no wagering requirement. Cash prizes expire if not used within 14 days of being credited.

9.3 Weekly Cashback

• Cashback is calculated based on your net losses in the previous calendar week (Monday to Sunday) and paid every Monday at 04:00 AM CET.
• The cashback percentage scales from 1% at Level 2 to a maximum of 25% at Level 50.
• To qualify for cashback, your real-money balance must be under €1 at the time of calculation.
• You must have made at least one deposit in the relevant week and placed at least one bet in the relevant calendar month.
• The minimum cashback payout is €1; the maximum weekly cashback is €2,000.
• Cashback carries a 1x wagering requirement with no game restrictions.
• Cashback is not accrued or paid whilst you are in the process of clearing an active bonus.
• Sports bets do not count towards cashback calculations. Cashback applies to casino activity only.
• Cashback from loyalty is entirely separate from any promotional cashback offers that may be available from time to time.

10. Game Rules

HugoBet offers over 3,000 titles across slots, live casino, table games, crash games, HugoBet Originals, and sportsbook markets, sourced from 27 software providers including Pragmatic Play, Play'n GO, Nolimit City, Hacksaw Gaming, Big Time Gaming, Push Gaming, NetEnt, Yggdrasil, Relax Gaming, Trifecta, Evolution Gaming, Ezugi, and Amusnet Interactive, among others.

• Each game is governed by its own individual rules and return-to-player (RTP) information, which are accessible within the game interface.
• HugoBet Originals — including Crash, Mines, Plinko, Dice, Limbo, Keno, Dragon's Tower, Wheel, Slide, HiLo, Cross the Road, Cross the Lake, Traffic Jam, Coinflip, Tap Trader, Diamonds, Video Poker, Craps, Baccarat, Blackjack, and American Roulette — are proprietary games built and operated by HNA Gaming B.V. The house edge for each HugoBet Original is displayed within the game.
• In the event of a discrepancy between a game result displayed on your screen and the result recorded on HugoBet's server, the server record shall be the definitive and final record.
• If a game is interrupted or terminated due to a technical fault or connectivity issue, the round will be settled in accordance with the server state at the time of interruption. Where a round cannot be fairly settled, stakes may be returned at HugoBet's discretion.
• HugoBet does not guarantee the continuous availability of any specific game and reserves the right to remove or modify titles at any time.

11. Sportsbook Rules

• HugoBet's sportsbook covers football, basketball, tennis, volleyball, American football (NFL), MMA, MLB, NHL, WNBA, e-sports, and further markets, including live in-play betting across major events.
• Single bets, combo bets, and system bets are all supported.
• All bets are subject to the specific rules applicable to each sport and market, which are displayed within the sportsbook section of the Site.
• Minimum odds for the sportsbook welcome free bet qualifying bet are 1.50.
• HugoBet reserves the right to limit, restrict, void, or cancel any bet where there is evidence of error, manipulation, match-fixing, or breach of these Terms.
• Boosted odds offers are subject to their own individual terms and are available for a limited time only.
• Sports wagering does not contribute to casino loyalty cashback calculations.

12. Prohibited Activities

The following activities are strictly prohibited on hugo-bets.co and will result in immediate account suspension, forfeiture of funds, and may be reported to the relevant authorities:

• Opening more than one account on the Site;
• Providing false, misleading, or fraudulent information during registration or KYC;
• Using the Site for any fraudulent, unlawful, or criminal purpose;
• Depositing funds derived from unlawful activity;
• Using payment methods not registered in your own name;
• Attempting to reverse transactions through your payment provider (chargebacks) in bad faith;
• Exploiting software errors, bugs, or technical vulnerabilities;
• Using automated software, bots, or any other artificial means to participate in games or interact with the Site;
• Colluding with other players, particularly in live table games;
• Systematically exploiting bonus terms (bonus abuse);
• Any form of arbitrage betting designed to guarantee profit regardless of outcome;
• Allowing any third party to access or use your account.

13. Anti-Money Laundering (AML)

HugoBet is committed to preventing money laundering and terrorist financing in accordance with applicable law and the requirements of its Curaçao licence (OGL/2024/1191/0663). HNA Gaming B.V. maintains a comprehensive AML policy and procedures that are reviewed regularly.

• All players are subject to ongoing monitoring. Unusual or suspicious activity will be reported to the relevant competent authority without notice to the player concerned.
• We reserve the right to request source-of-funds or source-of-wealth documentation from any player at any time.
• Accounts may be suspended pending AML review. During such a review, access to funds may be temporarily restricted.
• By using the Site, you confirm that all funds you deposit are from legitimate sources and are entirely your own.

14. Intellectual Property

All content on hugo-bets.co, including but not limited to the HugoBet name and logo, website design, graphics, text, software, game content, and HugoBet Originals, is the intellectual property of HNA Gaming B.V. or its licensors. You are granted a limited, non-exclusive, non-transferable licence to access and use the Site for personal entertainment purposes only. You may not reproduce, distribute, modify, create derivative works of, or commercially exploit any content from the Site without our express written consent.

15. Privacy and Data Protection

HugoBet collects and processes personal data in accordance with its Privacy Policy, which is available on hugo-bets.co. By registering an account, you consent to the collection, storage, and processing of your personal data as described in the Privacy Policy. We will never sell your personal data to unrelated third parties. Data may be shared with licensing authorities, KYC providers, payment processors, and fraud-prevention services where required.

16. Limitation of Liability

• HugoBet provides the Site and all services on an "as is" and "as available" basis. We make no warranties, express or implied, regarding the uninterrupted or error-free operation of the Site.
• To the maximum extent permitted by applicable law, HNA Gaming B.V. shall not be liable for any direct, indirect, incidental, consequential, or special damages arising from your use of, or inability to use, the Site.
• HugoBet shall not be liable for any loss resulting from a force majeure event, including but not limited to acts of God, fire, flood, earthquake, governmental action, war, terrorism, power failure, or failure of internet infrastructure.
• Nothing in these Terms shall exclude or limit liability for fraud, fraudulent misrepresentation, or any other liability that cannot be excluded by law.
• You acknowledge that gambling involves risk and that you may lose any funds you deposit and wager. HugoBet does not guarantee any winnings.

17. Responsible Gambling

HugoBet is committed to promoting safe and responsible gambling. We provide a range of tools to help you remain in control of your gambling activity. These tools are available through your account settings or by contacting our support team via 24/7 Live Chat or email.

17.1 Player-Controlled Tools

• Deposit limits: Set daily, weekly, or monthly limits on the amount you can deposit.
• Loss limits: Restrict the amount you can lose within a defined period.
• Wager limits: Cap the total amount you can wager in a given period.
• Session time limits: Control the maximum duration of a single gambling session.
• Reality checks: Receive periodic reminders of time spent on the Site.
• Cool-off periods: Take a short break from gambling for a defined period, during which you will be unable to log in.
• Self-exclusion: Exclude yourself from the Site for a defined or indefinite period. Self-exclusion requests will be processed promptly. During a self-exclusion period, your account will be suspended and we will take reasonable steps to prevent marketing communications from reaching you.

17.2 Underage Gambling Prevention

HugoBet does not permit anyone under the age of 18 to register or gamble on the Site. We use industry-standard age-verification processes and encourage parents and guardians to use third-party parental control software to prevent minors from accessing gambling websites.

17.3 External Support

If you feel that gambling is becoming a problem for you or someone you know, we encourage you to seek help from independent organisations, including:

• GamCare — www.gamcare.org.uk
• Gambling Therapy — www.gamblingtherapy.org
• Gamblers Anonymous — www.gamblersanonymous.org.uk
• BeGambleAware — www.begambleaware.org

18. Complaints and Dispute Resolution

If you have a complaint regarding HugoBet or any aspect of your account, please contact our customer support team in the first instance:

• Live Chat: Available 24/7 via hugo-bets.co
• Email: Available via the contact details provided on the Site

We aim to acknowledge all complaints promptly and to provide a substantive response within a reasonable timeframe. Where a complaint cannot be resolved to your satisfaction through our internal process, you may escalate the matter to the relevant dispute-resolution body designated under the terms of HugoBet's Curaçao licence (OGL/2024/1191/0663). Details of the applicable dispute-resolution mechanism are available upon request from our support team.

19. Errors and Malfunctions

HugoBet reserves the right to void any bet, wager, or game round where a material error, system malfunction, or technical fault has occurred that demonstrably affected the outcome. In such cases, the affected stake(s) will be returned to the player where possible. HugoBet shall not be obligated to honour any winnings that resulted from a manifest error, whether caused by human error, software fault, or any other cause. A "manifest error" includes but is not limited to obvious mis-pricing in the sportsbook, game calculation errors, or incorrect bonus credits.

20. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of Curaçao. Any dispute arising out of or in connection with these Terms, your account, or your use of hugo-bets.co that cannot be resolved through HugoBet's internal complaints process shall be subject to the exclusive jurisdiction of the competent courts or dispute-resolution body of Curaçao, unless otherwise required by applicable mandatory consumer protection law in your jurisdiction of residence.

21. Severability

If any provision of these Terms is held to be invalid, unlawful, or unenforceable under applicable law, such provision shall be modified to the minimum extent necessary to make it valid, lawful, and enforceable. If such modification is not possible, the relevant provision shall be deemed severed from these Terms. The remaining provisions shall continue in full force and effect.

22. Entire Agreement

These Terms, together with the Privacy Policy, Bonus Terms, and any other policies published on hugo-bets.co, constitute the entire agreement between you and HNA Gaming B.V. with respect to your use of the Site and supersede all prior agreements, representations, or understandings between the parties relating to the same subject matter.

23. Contact Information

For any queries relating to these Terms, your account, responsible gambling, or any other matter, please contact HugoBet:

• Operator: HNA Gaming B.V.
• Website: hugo-bets.co
• Live Chat: Available 24/7 on the Site
• Email: Available via the contact page on hugo-bets.co
• Licence: Curaçao — OGL/2024/1191/0663

These Terms were last reviewed and updated in 2026. HNA Gaming B.V. reserves the right to update these Terms at any time. The current version will always be published at hugo-bets.co.