This Bonus Policy explains the terms and conditions that apply to all promotional offers available at HugoBet (hugo-bets.co), operated by HNA Gaming B.V. under Curaçao licence OGL/2024/1191/0663. Please read this page carefully before claiming any bonus. By opting in to or activating any promotion, you confirm that you have read, understood, and agreed to the terms set out below, as well as HugoBet's general Terms and Conditions.

1. General Bonus Rules

1.1 Eligibility

• All bonuses are available to registered players aged 18 or over who have provided accurate account information.
• Only one account per person, household, IP address, device, or payment method is permitted. Duplicate accounts will result in the cancellation of all bonuses and any associated winnings.
• HugoBet reserves the right to verify your identity before crediting or releasing any bonus funds or winnings. Full KYC verification must be completed before any withdrawal can be processed.
• Bonuses are for entertainment purposes on hugo-bets.co only and have no cash value until any applicable wagering requirements are met.
• HugoBet reserves the right to amend, suspend, or withdraw any promotion at any time. Where possible, reasonable notice will be given.
• Abuse of bonuses — including, but not limited to, collusion, exploitation of software errors, or systematic bonus hunting — may result in the cancellation of bonuses, winnings, and account suspension.
• Professional gamblers, syndicates, or groups playing in a coordinated fashion are not eligible for promotional offers.

1.2 Bonus Balances and Cashout Rules

• Unless stated otherwise, bonus funds are non-withdrawable. Only winnings converted from bonus funds in accordance with these terms may be withdrawn.
• Where a maximum cashout limit applies to a specific offer, any winnings generated above that threshold from bonus funds will be forfeited at the point of withdrawal.
• Real-money funds are used before bonus funds unless specified otherwise.
• Bonus funds and associated winnings may be cancelled if your account remains inactive for an extended period or if the bonus expires before wagering requirements are fulfilled.

1.3 Deposit Requirements

• The standard minimum deposit across HugoBet is €10. Certain bonuses require a minimum deposit of €20 to qualify — this is stated within the individual offer terms below.
• Deposits made via certain restricted methods may not qualify for bonuses; check individual offer terms.
• You must have wagered at least 100% of your real-money deposit value before a withdrawal request can be submitted, regardless of bonus status.

1.4 Responsible Gambling and Bonus Restrictions

• Players who have set deposit limits, cooling-off periods, or self-exclusion are not eligible to claim bonuses during those restrictions.
• Cashback is not active while you are clearing any other bonus. Please see Section 4 for full cashback terms.
• If you opt in to any responsible gambling tool that limits your play, any active bonus may be forfeited in line with our Responsible Gambling Policy.

2. Welcome Package — Casino

2.1 Overview

New players at HugoBet are eligible for a three-part welcome package spread across their first three qualifying deposits. The match bonuses within this package are wager-free, meaning the bonus balance itself carries no wagering requirement. The total package offers up to €1,000 in match bonuses plus 150 Free Spins.

2.2 Match Bonus Terms

• The match bonus balances are non-withdrawable but carry zero wagering requirements.
• A maximum cashout of 15x the bonus amount applies to each deposit stage. For example, a €300 first-deposit bonus carries a maximum convertible cash value of €4,500.
• Any bonus balance remaining above the 15x cashout ceiling at the time of withdrawal will be forfeited.
• Each stage must be claimed in order. The second deposit bonus becomes available once the first deposit bonus has been activated; the third becomes available after the second.
• Welcome package bonuses are available to new players only and may only be claimed once per player.
• Claiming any stage of the welcome package does not affect your eligibility for the Crypto Welcome Bonus (see Section 3), which runs as a separate track.

2.3 Free Spins Terms

• Free Spins are credited to the designated game for each deposit stage as listed in the table above.
• Free Spin winnings carry a single 1x wagering requirement before they are transferred to your real-money balance. This is the only condition that applies.
• Free Spins must be used within the validity period stated at the time of crediting. Unused spins will expire automatically.
• Free Spin winnings do not carry a maximum cashout restriction beyond the 1x wagering fulfilment.

3. Crypto Welcome Bonus

3.1 Offer Details

• Players who make a qualifying deposit using a supported cryptocurrency method are eligible for a separate crypto-specific welcome bonus: a 100% match up to €400 plus 100 wager-free Free Spins on Book of Dead.
• The minimum qualifying deposit for this offer is €50 in cryptocurrency equivalent.
• This bonus is available on a single qualifying crypto deposit and does not form part of or reduce eligibility for the standard three-part welcome package.

3.2 Crypto Bonus Wagering and Cashout

• Unlike the standard welcome match bonuses, the crypto bonus carries a 40x wagering requirement applied to the bonus amount.
• A maximum cashout of 15x the bonus amount applies.
• The 100 Free Spins included in this offer are completely wager-free; winnings from these spins are credited directly to your real-money balance.
• The wagering requirement must be completed before any withdrawal of funds attributed to this bonus can be processed.
• Wagering contributions by game type follow the general contribution rules set out in Section 7 of this policy.

4. Friday Reload Bonus

4.1 Offer Details

• Every Friday, eligible players may claim a 100% reload bonus up to €200.
• This bonus is fully wager-free on the match amount.
• A maximum cashout of 15x the bonus amount applies.
• To be eligible, your withdrawal queue must be clear at the time of claiming. Any pending withdrawal will disqualify you from claiming the Friday Reload for that week.
• The minimum deposit to trigger this offer is €20.
• This bonus is available once per eligible player per week and cannot be combined with other active promotions unless explicitly stated.

5. Sportsbook Welcome Offer — Free Bet

5.1 Offer Details

• New players who have not previously claimed a sportsbook promotion are eligible for HugoBet's sportsbook welcome offer.
• Place your first qualifying bet of a minimum of €10 at odds of 1.50 or higher. If that bet loses, HugoBet will credit a matching Free Bet up to a maximum of €100.
• The Free Bet is valid for 30 days from the date of crediting, after which it will expire.
• Net winnings from a Free Bet are fully withdrawable with no maximum cashout cap on the winnings generated.
• The Free Bet stake itself is not returned as part of any winning payout.
• Free Bets cannot be used as part of a system bet or combined with other sportsbook promotions unless stated.
• Sports bets and sportsbook bonuses do not contribute to casino cashback calculations. The casino and sportsbook promotional tracks operate independently.

6. Loyalty Programme and Cashback

6.1 Programme Overview

HugoBet operates a 50-level loyalty programme. Points are earned from real-money wagering at a rate of one loyalty point per €1 wagered. Points accumulate to unlock level prizes and determine your weekly cashback percentage. The programme is designed for ongoing players and rewards consistent real-money activity.

6.2 Level Prizes

• Levels 1–10: Level prizes take the form of Free Spins with no wagering requirement and no maximum cashout ceiling.
• Levels 11–50: Level prizes are awarded in cash with no wagering requirement. Cash prizes expire after 14 days if unused.

6.3 Weekly Cashback

• Cashback is calculated on your net losses from the previous calendar week and paid every Monday at 04:00 AM CET.
• The cashback percentage is determined by your loyalty level at the time of calculation, ranging from 1% at Level 2 to 25% at Level 50.
• To qualify for a weekly cashback payment, the following conditions must all be met:
  • Your account balance must be under €1 at the time of calculation.
  • You must have made at least one deposit during that week.
  • You must have placed at least one bet during that calendar month.
• The minimum cashback payout is €1; the maximum cashback payout is €2,000 per week.
• Cashback carries a single 1x wagering requirement with no game restrictions.
• Cashback is not active while you are clearing any other active bonus. A week in which you are in the process of clearing a bonus will not generate cashback eligibility for that period.
• Sports bets do not contribute to casino cashback calculations.

7. Wagering Requirements and Game Contributions

7.1 How Wagering Works

Where a wagering requirement applies to a bonus, it must be completed in full before any funds attributed to that bonus can be withdrawn. Wagering requirements are calculated based on the bonus amount unless otherwise stated in the individual offer terms. Playing with bonus funds when a wagering requirement is in place will count towards fulfilling that requirement in accordance with the game contribution rates below.

7.2 Game Contribution Rates

The following contribution rates apply to wagering requirements on bonuses that carry them (such as the Crypto Welcome Bonus and cashback). These rates do not apply to wager-free bonuses.

• Slots (including HugoBets Originals classified as slots): typically 100% — refer to individual offer terms for exceptions.
• Live casino games, table games, and certain crash/instant-win titles may contribute at a reduced rate or at 0%. Specific contribution rates for these categories will be displayed within the relevant promotion or on request via our support team.
• Sports bets do not contribute to casino bonus wagering requirements.

HugoBet reserves the right to adjust game contribution rates at any time. Changes will be reflected in this policy and communicated through standard site notices.

7.3 Bet Limits During Bonus Play

When an active bonus with a wagering requirement is in progress, a maximum single bet limit may apply. Placing bets that exceed this limit while clearing a wagering requirement may result in the forfeiture of the bonus and any associated winnings. The applicable limit will be stated within the individual offer terms or communicated by our support team on request.

8. Payment Methods, Currencies, and Withdrawal Conditions

8.1 Accepted Deposit Methods

8.2 Withdrawals

• HugoBet does not charge withdrawal fees. Any third-party fees (such as bank outgoing transfer charges) are the responsibility of the player.
• Withdrawals default to the same method used for the qualifying deposit.
• Full KYC verification must be completed before any withdrawal is processed.
• You must have wagered at least 100% of your real-money deposit value before submitting a withdrawal request, regardless of any bonus status.
• The monthly withdrawal ceiling of €50,000 applies across all methods. This limit resets at the start of each calendar month.

9. KYC Verification and Bonus Integrity

• HugoBet is required to verify the identity of all players prior to processing withdrawals. You may be asked to provide government-issued photo identification, proof of address, and proof of payment method.
• Any bonuses claimed prior to the completion of KYC may be held pending verification. HugoBet reserves the right to cancel bonuses where verification reveals ineligibility or a breach of these terms.
• Where a player provides false or misleading information in connection with a bonus claim, HugoBet reserves the right to void the bonus, any associated winnings, and to suspend or close the account.
• Chargebacks or reversed deposits will result in the immediate cancellation of any bonuses credited in connection with that deposit, along with any winnings derived from those funds.

10. Responsible Gambling

HugoBet is committed to promoting responsible gambling. Bonuses and promotions are designed as part of the entertainment experience and should never be viewed as a means of generating income or recovering losses. If you feel that gambling is negatively affecting you or someone you know, we encourage you to use the responsible gambling tools available on hugo-bets.co, including deposit limits, session limits, and self-exclusion options. Players who have applied responsible gambling restrictions will not be eligible to claim bonuses during the period those restrictions are active. For further information, please visit our Responsible Gambling page or contact our support team via 24/7 live chat or email.

11. Amendments to This Policy

HugoBet reserves the right to amend, update, or withdraw this Bonus Policy at any time. Any material changes will be communicated via a notice on hugo-bets.co or by direct communication to registered players where appropriate. Continued use of any bonus or promotional offer following the publication of updated terms constitutes acceptance of those changes. This policy is governed by the laws applicable to HNA Gaming B.V. under its Curaçao licence OGL/2024/1191/0663. If you have any questions about this policy, please contact our support team at any time via live chat or email through hugo-bets.co.