This Privacy Policy explains how HugoBet (operated by HNA Gaming B.V. at hugo-bets.co) collects, uses, stores, shares, and protects your personal data. By registering an account or using any part of hugo-bets.co — including the casino, sportsbook, loyalty programme, or payment services — you acknowledge that you have read and understood this policy. We are committed to handling your information responsibly and in accordance with applicable data-protection law.
HugoBet is the trading name of the online gambling platform operated at hugo-bets.co. The data controller for all personal information collected through this site is:
As a licensed operator under the Curaçao gaming authority, HNA Gaming B.V. is required by law to collect, verify, and retain certain categories of personal data. This policy describes how we discharge those obligations while respecting your privacy.
This policy applies to:
This policy does not cover third-party websites or services that may be linked to or from hugo-bets.co. We are not responsible for the privacy practices of those third parties, and we encourage you to review their own policies independently.
We collect personal data in three ways: information you give us directly, information generated automatically by your use of the site, and information received from third parties (such as payment processors and identity-verification providers). The categories of data we may hold about you include:
Before we can process any withdrawal — regardless of method — KYC (Know Your Customer) verification must be completed. As part of this process we may collect and retain:
We note that our minimum deposit is €10 (€20 for certain bonus-qualifying transactions) and our minimum withdrawal is €20, with a maximum of €50,000 per month. These limits, and all associated transaction records, are retained as part of your account file.
We process your personal data only where we have a lawful basis to do so. The table below sets out our main processing activities, the data involved, and the legal basis relied upon.
| Purpose | Data Categories Used | Lawful Basis |
|---|---|---|
| Creating and managing your HugoBet account | Registration data, contact data | Performance of contract |
| Processing deposits and withdrawals | Financial and transaction data, KYC data | Performance of contract; legal obligation |
| KYC and identity verification (mandatory before withdrawal) | KYC verification data, financial data | Legal obligation; legitimate interests |
| Anti-money-laundering and fraud prevention checks | KYC data, transaction data, device data | Legal obligation; legitimate interests |
| Administering bonuses, free spins, and the 50-level loyalty programme | Registration data, gameplay data, financial data | Performance of contract |
| Calculating and paying weekly cashback (Levels 2–50) | Gameplay data, financial data, balance data | Performance of contract |
| Operating responsible-gambling tools (limits, cool-offs, self-exclusion) | Registration data, gameplay data, communications data | Legal obligation; legitimate interests; vital interests |
| Providing 24/7 Live Chat and email support | Registration data, communications data, gameplay data | Performance of contract; legitimate interests |
| Sending transactional communications (account notices, withdrawal confirmations) | Registration data, contact data, financial data | Performance of contract |
| Sending promotional communications (where you have opted in) | Contact data, marketing preferences | Consent |
| Preventing underage gambling | Registration data, KYC data, date of birth | Legal obligation; legitimate interests |
| Complying with our Curaçao licence obligations (OGL/2024/1191/0663) | All categories as required | Legal obligation |
| Site security, fraud detection, and abuse prevention | Technical and device data, transaction data | Legitimate interests |
| Analytics and platform improvement | Technical data, gameplay data (aggregated/pseudonymised where possible) | Legitimate interests |
| Dispute resolution and regulatory reporting | All relevant categories | Legal obligation; legitimate interests |
Hugo-bets.co uses cookies and similar technologies (including pixel tags, local storage, and session identifiers) to operate the site and improve your experience. Cookies we deploy fall into the following categories:
These are essential for the site to function. They maintain your logged-in session, remember your language setting, and enable core features such as the game lobby, cashier, and sportsbook. You cannot opt out of strictly necessary cookies while using hugo-bets.co.
These remember your preferences — for example, your preferred game category view or display settings — so you do not have to reset them each visit. We rely on these to personalise your experience within the platform.
We use analytical cookies (including third-party analytics tools) to understand how visitors navigate hugo-bets.co, which pages are most visited, and where technical errors occur. This data is used in aggregated form to improve the platform. You may opt out of analytical cookies via our cookie-consent tool.
Where you arrive at hugo-bets.co via an affiliate partner or advertising network, a cookie may be set to attribute your registration to that partner. These cookies do not contain your personal financial data. You may opt out of marketing cookies via our consent tool.
You can also manage cookie preferences through your browser settings. Note that disabling all cookies may impair the functionality of hugo-bets.co. Our cookie-consent banner is presented on your first visit and can be revisited at any time via the cookie settings link in the site footer.
HugoBet accepts deposits and withdrawals via Visa, Mastercard, Apple Pay (via Gumball Pay), Google Pay (via Gumball Pay), bank transfer, and cryptocurrency. When you use any of these methods, your payment data is processed by the relevant payment service provider, who acts as a separate data controller for the purposes of the transaction itself.
We retain transaction records — including amounts, timestamps, method references (e.g. masked card numbers or crypto wallet addresses), and KYC linkage — as required by our licence and anti-money-laundering obligations. We do not store full, unmasked card numbers on our servers. Crypto transactions are recorded by their blockchain nature; once broadcast, they are irreversible and publicly verifiable on the relevant network's ledger.
We do not charge our own withdrawal fees. Any fees applied by your bank, card network, or crypto network are outside our control and are a matter between you and your payment provider.
We do not sell your personal data to third parties. We share your data only in the circumstances described below, and only to the extent necessary.
We share the data necessary to process your deposits and withdrawals with our payment partners, including Gumball Pay (for Apple Pay and Google Pay transactions) and the relevant card networks, banks, and crypto processors. These parties process your data under their own privacy policies.
To fulfil our KYC obligations — which must be completed before any withdrawal is released — we may share your identity documents and personal details with third-party identity-verification services. These providers verify documents against official databases and report results to us.
Our 3,000+ game library is supplied by 27 software studios, including (but not limited to) Pragmatic Play, Play'n GO, Nolimit City, Hacksaw Gaming, Big Time Gaming, Push Gaming, NetEnt, Yggdrasil, Relax Gaming, Evolution Gaming, Ezugi, and Amusnet Interactive. When you play a game from a third-party studio, certain session data (stake, result, RTP seed) is processed by that provider's servers. We have data-processing agreements in place with all studio partners.
As a holder of Curaçao licence OGL/2024/1191/0663, HNA Gaming B.V. may be required to disclose player data, transaction records, or audit logs to the licensing authority upon request. We will comply with such requests as a legal obligation.
We may share data with fraud-screening agencies, sanctions-list providers, and anti-money-laundering databases where our risk assessment or legal obligations require it. Information disclosed in this context may be retained by those agencies and used in risk assessments for other organisations.
If your account was created via an affiliate referral link, we share limited registration confirmation data (typically a pseudonymous player ID and registration timestamp) with that affiliate partner for commission-tracking purposes. We do not share your name, financial details, or gameplay data with affiliates.
Our legal advisers, auditors, and accountants may access relevant personal data in the course of providing their services. All such parties are bound by professional confidentiality obligations.
In the event of a merger, acquisition, or sale of all or part of HNA Gaming B.V.'s business, personal data held about our players may be transferred to the acquiring entity. We would notify affected players in advance of any such transfer where required by law.
HugoBet is operated by HNA Gaming B.V., incorporated under the laws of Curaçao. Your personal data may be processed in countries outside your country of residence, including countries that may not provide the same level of data-protection law as your home jurisdiction. Where data is transferred internationally, we implement appropriate safeguards — such as standard contractual clauses, data-processing agreements, or reliance on adequacy decisions — to protect your information. If you have questions about the specific safeguards applicable to your data, please contact us using the details in Section 14.
We retain your personal data for as long as your account is active and for a period after closure as required by our licence conditions and applicable law. The general principles we apply are as follows:
When data is no longer required for the purposes set out above, we securely delete or anonymise it.
Depending on your jurisdiction and the applicable data-protection framework, you may have some or all of the following rights in relation to your personal data:
You have the right to request a copy of the personal data we hold about you. We will respond to verified access requests within a reasonable timeframe and without charge in ordinary circumstances.
If any personal data we hold is inaccurate or incomplete, you have the right to ask us to correct it. You can update basic account details directly in your account settings, or contact support for assistance.
You may ask us to delete your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent (and no other lawful basis applies), or where processing is unlawful. Please note that we may be required to retain certain data after account closure to meet our legal obligations under our Curaçao licence. In those cases, we will explain what data must be retained and why.
You may ask us to pause processing of your data in certain circumstances — for example, while you contest the accuracy of the data, or while a legitimate-interests assessment is reviewed.
Where we process your data on the basis of consent or contract, and that processing is carried out by automated means, you may request that we provide your data in a structured, commonly used, machine-readable format.
You have the right to object to processing based on our legitimate interests, including where we use your data for marketing purposes. You can withdraw marketing consent at any time via the unsubscribe link in any marketing email or by contacting our support team.
We may use automated systems to assist with fraud detection, responsible-gambling monitoring, and bonus-eligibility assessment. Where a decision based solely on automated processing has a significant legal or similarly significant effect on you, you have the right to request human review. Please contact us if you believe an automated decision has affected you unfairly.
To exercise any of these rights, contact HugoBet via Live Chat at hugo-bets.co or by email through the address provided in Section 14. We may need to verify your identity before processing your request. We will respond within the timeframe required by applicable law.
HugoBet takes responsible gambling seriously. Where you interact with our responsible-gambling tools — setting deposit limits, loss limits, session limits, requesting a cool-off period, or self-excluding — we process that data to give effect to your request immediately and to maintain compliance records. Specifically:
If you wish to access responsible-gambling support or manage your limits, please use the tools available within your account or contact our 24/7 support team.
HugoBet is strictly for adults. We do not knowingly collect personal data from individuals under the minimum legal gambling age applicable in their jurisdiction. Registration on hugo-bets.co requires confirmation that you are of legal age, and our KYC process includes date-of-birth verification. If we discover that an account has been opened by or on behalf of a minor, we will close the account immediately, withhold any funds in accordance with our terms, and securely delete or retain the data only as required by our legal obligations. If you believe a minor has registered on our platform, please notify us immediately via support.
We implement technical and organisational security measures designed to protect your personal data against unauthorised access, loss, alteration, or disclosure. These include:
No security system is infallible. In the event of a data breach that is likely to result in risk to your rights and freedoms, we will notify the relevant authorities and affected individuals in accordance with applicable law. You can help protect your account by using a strong, unique password, keeping your login credentials confidential, and notifying us immediately if you suspect unauthorised access to your account.
If you have any questions about this Privacy Policy, wish to exercise your data-subject rights, or wish to raise a complaint about how we handle your personal data, please contact us through any of the following channels:
We will acknowledge all privacy-related enquiries promptly and aim to resolve complaints within 30 days. If you are not satisfied with our response, you may be entitled to escalate your complaint to a relevant supervisory authority in your jurisdiction.
We may update this Privacy Policy from time to time to reflect changes in our operations, legal obligations, or regulatory requirements. When we make material changes, we will notify you by posting the revised policy on hugo-bets.co with an updated effective date, and — where the changes significantly affect how we use your data — we may notify you directly via email or in-account notification. We encourage you to review this policy periodically. Continued use of hugo-bets.co following notification of changes constitutes your acknowledgement of the updated policy.
Effective date: 2026. Operated by HNA Gaming B.V. under Curaçao licence OGL/2024/1191/0663.
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