This Cookie Policy explains how HugoBet, operated by HNA Gaming B.V. at hugo-bets.co, uses cookies and similar tracking technologies when you visit or interact with our website. Please read it carefully alongside our Privacy Policy and Terms & Conditions.
HugoBet is operated by HNA Gaming B.V., licensed under the Curaçao Gaming Authority (Licence No. OGL/2024/1191/0663). References to "HugoBet", "we", "us" or "our" throughout this policy refer to HNA Gaming B.V. and the website hugo-bets.co.
If you have any questions about how we use cookies, you can reach our support team via 24/7 Live Chat or by email through the contact page on hugo-bets.co.
Cookies are small text files placed on your device (computer, smartphone, or tablet) when you visit a website. They are widely used to make websites work more efficiently, to remember your preferences, and to provide information to the site's owners. Cookies cannot run programmes or deliver viruses to your device; they are unique to your browser and simply contain small amounts of data.
In addition to cookies, we may also use related technologies such as web beacons, pixel tags, local storage objects, and session storage. For simplicity, all such technologies are referred to collectively as "cookies" in this policy.
We use the following categories of cookies on hugo-bets.co:
These cookies are essential for the website to function correctly and cannot be switched off in our systems. They are typically set only in response to actions you take — such as logging in to your account, setting your currency preference, depositing funds, or navigating between the casino, sportsbook, and live casino sections of the platform. Without these cookies, services you have requested (such as accessing your account or completing a payment) cannot be provided.
Because these cookies are strictly necessary, they do not require your consent under applicable data-protection law; however, we list them here in the interest of full transparency.
Functional cookies allow hugo-bets.co to remember choices you make and provide enhanced, more personalised features. For example, they may remember:
If you choose to disable functional cookies, some or all of these personalised features may not work as expected, though you will still be able to access the core platform.
These cookies collect information about how visitors use hugo-bets.co — for example, which pages are visited most often, how users navigate between the casino lobby and sportsbook, and whether users encounter error messages. All information collected is aggregated and therefore anonymous; it is used solely to improve the way the website works.
Marketing cookies may be set through hugo-bets.co by our advertising partners. They can be used to build a profile of your interests and show you relevant advertisements on other websites. They work by uniquely identifying your browser and device. We and our partners may use this information to:
If you do not allow marketing cookies, you will experience less targeted advertising. These cookies do not store directly personal information but are based on uniquely identifying your browser and internet device.
In line with our responsible-gaming obligations under our Curaçao licence, certain cookies support player-protection tools available on hugo-bets.co. These may include:
These cookies are treated as strictly necessary for regulatory compliance purposes and cannot be disabled by users.
Some cookies on hugo-bets.co are set by third parties whose services we use. We do not control these third-party cookies, and they are governed by the respective third parties' own privacy and cookie policies. Third-party services that may set cookies in connection with hugo-bets.co include (but are not limited to):
| Third-Party Service | Purpose | Cookie Type |
|---|---|---|
| Game providers (e.g., Pragmatic Play, Play'n GO, Nolimit City, Evolution Gaming, Ezugi, Hacksaw Gaming, Big Time Gaming, Push Gaming, NetEnt, Yggdrasil, Relax Gaming, Amusnet Interactive, Trifecta, and others) | Loading and running casino games within the HugoBet lobby; game-session management | Strictly Necessary / Functional |
| Payment processors (e.g., Gumball Pay for Apple Pay and Google Pay; crypto payment gateways) | Secure processing of deposits and withdrawals; transaction-state management | Strictly Necessary |
| Analytics providers | Aggregated website-usage statistics and performance monitoring | Analytics / Performance |
| Affiliate and tracking platforms | Attribution of player registrations and deposits to referring affiliate partners; marketing-campaign measurement | Marketing / Targeting |
| Customer support tooling (supporting 24/7 Live Chat) | Delivering and managing live-chat sessions; support-ticket state | Strictly Necessary / Functional |
| Fraud-prevention and KYC verification providers | Identity verification, document checking, and anti-fraud screening prior to withdrawal processing | Strictly Necessary / Compliance |
We encourage you to review the privacy notices of any third-party services listed above if you want to understand how they use data collected through cookies on your device.
Cookies vary in how long they remain on your device. We use two broad categories:
You can view the exact expiry date of any specific cookie by inspecting your browser's cookie storage. Details are also available within our cookie-consent management tool.
When you first visit hugo-bets.co, you will be presented with a cookie-consent banner. You may accept all cookies, reject non-essential cookies, or customise your preferences by category. You can revisit and update your choices at any time by accessing the cookie-preference centre via the link in the footer of every page on hugo-bets.co.
Please be aware that withdrawing or limiting consent for certain categories may affect your experience of the platform. For example, disabling analytics cookies will not restrict your access to the game library or your account, but disabling functional cookies may mean your payment-method preferences or lobby filters are not remembered between sessions.
Most web browsers also allow you to control cookies through their settings. You can typically:
Browser-specific guidance is available from the help pages of major browsers, including Google Chrome, Mozilla Firefox, Apple Safari, and Microsoft Edge. If you access hugo-bets.co on a mobile device via iOS or Android, please consult your device's browser settings for cookie management options.
For analytics cookies, many providers offer opt-out mechanisms independent of your browser settings. For interest-based advertising, you may also opt out via industry self-regulatory tools such as the Digital Advertising Alliance (DAA) or the European Interactive Digital Advertising Alliance (EDAA). Please note that opting out via these tools does not mean you will stop seeing adverts; it means that the adverts you see will be less tailored to your inferred interests.
HugoBet takes responsible gambling seriously. Certain cookies on hugo-bets.co exist specifically to support the player-protection tools we make available, including deposit limits, loss limits, session-time controls, and self-exclusion. These cookies ensure that any limits or restrictions you have set on your account are applied consistently each time you log in, regardless of which device or browser you use. They cannot be disabled, as doing so would undermine the effectiveness of protections you have chosen for yourself.
If you feel that your gambling is becoming a concern, please use the responsible-gaming tools available in your account settings, or contact our 24/7 support team via Live Chat or email. External support is also available from organisations such as GamCare, Gambling Therapy, and BeGambleAware.
Hugo-bets.co is not intended for individuals under the age of 18 (or the legal age of majority in your jurisdiction, if higher). We do not knowingly place cookies on the devices of minors. Age-verification and KYC processes — supported in part by compliance cookies — are in place to prevent underage access to real-money gambling services. If you believe a minor has been using the website, please contact us immediately.
We may update this Cookie Policy from time to time to reflect changes in the technologies we use, updates to our product and promotional offering (including our loyalty programme, game library, and payment methods), or changes to applicable law. The date at the top of this page will always indicate when the policy was last revised. Where changes are material, we will notify you by a prominent notice on hugo-bets.co or, where appropriate, by email to the address registered on your account.
We encourage you to review this policy periodically. Your continued use of hugo-bets.co after any update constitutes acceptance of the revised Cookie Policy.
If you have any questions, concerns, or requests relating to this Cookie Policy or our use of cookies, please get in touch with us:
We aim to respond to all written enquiries within a reasonable timeframe and will do our best to address any cookie-related concern you raise.
We use cookies to enhance your experience, analyse website traffic, and display personalised content.