This Payment Policy sets out how HugoBet (hugo-bets.co), operated by HNA Gaming B.V. under Curaçao licence OGL/2024/1191/0663, handles all financial transactions on the platform. Please read this page carefully before making your first deposit or requesting a withdrawal. By transacting on hugo-bets.co you confirm that you have read and accept the terms described below.
HugoBet is committed to processing your deposits and withdrawals fairly, quickly, and transparently. We do not profit from payment delays, we do not manufacture hidden conditions, and we do not charge our own fees on withdrawals. Every policy described on this page applies equally to all registered players unless a specific VIP arrangement has been agreed in writing with our team.
All transactions are processed in accordance with our obligations under Curaçao licence OGL/2024/1191/0663. We apply anti-money-laundering (AML) and know-your-customer (KYC) procedures as required by applicable regulation. No withdrawal will be released until those procedures are satisfied.
HugoBet accepts deposits and processes withdrawals primarily in EUR. Cryptocurrency transactions are converted at the prevailing exchange rate at the time of processing. Players are responsible for any currency-conversion costs applied by their own bank or wallet provider. HugoBet does not apply an additional conversion surcharge on our side.
The following methods are currently available for deposits and withdrawals on hugo-bets.co. Availability may vary depending on your country of residence.
| Payment Method | Processing Time | Minimum Deposit |
|---|---|---|
| Visa / Mastercard | Instant | €10 |
| Apple Pay (via Gumball Pay) | Instant | €10 |
| Google Pay (via Gumball Pay) | Instant | €10 |
| Cryptocurrency | Instant | €10 |
| Bank Transfer | Instant (HugoBet side) | €20 |
All deposits are credited to your account the moment they are confirmed on our end. Any delay you experience will originate with your payment provider or bank — not with HugoBet. We have no control over, and accept no liability for, delays caused by third-party processors, card networks, or banking institutions.
Please note that a minimum deposit of €20 is required to qualify for the welcome package match bonuses. The standard platform minimum deposit for general play is €10.
| Payment Method | Processing Time | Minimum Withdrawal | Maximum Withdrawal |
|---|---|---|---|
| Visa / Mastercard | Varies (post-KYC approval) | €20 | €50,000 per month |
| Cryptocurrency | Varies (post-KYC approval) | €20 | €50,000 per month |
| Bank Transfer | Varies (post-KYC approval) | €20 | €50,000 per month |
Withdrawal processing times listed above begin once your KYC verification is complete and your withdrawal request has passed our internal review. Actual receipt of funds will also depend on the processing times of your bank, card network, or cryptocurrency network. HugoBet does not impose artificial holding periods beyond what is necessary to conduct compliant verification checks.
To make a deposit, log in to your account on hugo-bets.co, navigate to the cashier, select your preferred payment method, enter the amount you wish to deposit, and follow the on-screen instructions. Deposits are credited instantly on our side and will appear in your real-money balance immediately upon confirmation.
The platform minimum deposit is €10. A minimum deposit of €20 applies where a bonus qualification threshold requires it, including each deposit of the three-part welcome package and the Friday Reload. Where a minimum deposit differs for a specific promotion, it will be stated clearly in that promotion's terms. Maximum deposit limits may be set by your payment provider independently of HugoBet's own limits.
HugoBet does not charge any fees on deposits. Some payment providers may apply their own charges; any such charges are beyond our control and are the player's responsibility.
If a deposit attempt fails, please check with your payment provider before attempting again. If funds have left your account but have not appeared in your casino balance, contact our support team via 24/7 live chat or email with your transaction reference number so we can investigate promptly.
To submit a withdrawal request, log in to your account, visit the cashier, select the withdrawal option, choose your payment method, and enter the amount you wish to withdraw. Withdrawals are processed to the same payment method used for your deposit wherever possible. If your deposit method cannot accept withdrawals, HugoBet reserves the right to use an alternative available method and will notify you accordingly.
HugoBet does not charge any withdrawal fees. Any fees applied by your bank, card network, or third-party payment processor — such as outgoing transfer charges or cryptocurrency network fees — are entirely outside our control and are the responsibility of the player.
Before a withdrawal can be processed, you must have wagered an amount equal to 100% of your deposit value. For example, if you deposited €100, you must have placed at least €100 in wagers before a withdrawal request will be approved. This requirement applies to real-money deposits and is separate from any bonus wagering requirements.
Your withdrawal queue must be clear before claiming certain promotions, including the Friday Reload bonus. If you have an active bonus balance, this may affect your ability to withdraw until the bonus conditions have been met or the bonus has been forfeited. Please review the applicable bonus terms before requesting a withdrawal.
As a standard anti-money-laundering safeguard, withdrawals will default to the same payment method used for the most recent qualifying deposit. This policy exists to prevent the movement of funds through unverified channels and is applied consistently across all players.
KYC verification is a legal requirement under our Curaçao licence and our AML obligations. No withdrawal will be processed until your identity has been verified to our satisfaction. We may also request verification before processing large or unusual deposits, or at any point where we are required to do so by regulation.
To complete KYC verification, you may be asked to provide one or more of the following:
Documents can be submitted through your account's verification section or by emailing them to our support team. All documents must be clearly legible, unobstructed, and in a supported file format. Processing times will vary depending on the volume of verification requests; we aim to complete standard checks as promptly as possible. Our 24/7 live chat team can provide updates on the status of your verification.
If you do not provide the required documentation within a reasonable timeframe, HugoBet reserves the right to suspend withdrawals, restrict account functionality, or, in cases where regulatory obligations demand it, close the account and handle any remaining balance in accordance with applicable law and our licence obligations.
The three-part welcome package offers match bonuses that are non-withdrawable. The funds you use to meet the match — your real-money deposit — remain real-money funds. Winnings generated from the bonus balance are subject to a 15x maximum cashout per deposit bonus (for example, up to €4,500 on the €300 first-deposit bonus). Free Spin winnings carry a single 1x wager requirement before converting to your withdrawable real-money balance. Full details are available in the Welcome Offer Terms.
The cryptocurrency welcome bonus — a 100% match up to €400 plus 100 wager-free Free Spins — carries a 40x wagering requirement on the bonus amount and a 15x maximum cashout on winnings generated from the bonus balance. The 100 Free Spins are entirely wager-free. Claiming the crypto bonus does not affect your eligibility for the standard welcome package.
The Friday Reload (100% up to €200, wager-free match, 15x maximum cashout on winnings) requires your withdrawal queue to be clear at the time of claiming. Please ensure any pending withdrawals have been processed before opting in to this offer.
The sportsbook welcome Free Bet — awarded up to €100 when your first qualifying bet of €10 or more at minimum odds of 1.50 loses — is valid for 30 days from issue. Net winnings from the Free Bet are fully withdrawable with no maximum cashout cap applied to those winnings.
Weekly cashback is paid every Monday at 04:00 AM CET and carries a single 1x wagering requirement with no game restrictions. The minimum cashback payout is €1 and the maximum is €2,000 per week. Your real-money balance must be below €1 at the time cashback is calculated in order to qualify. Cashback is not credited while you are actively clearing a bonus.
HugoBet accepts cryptocurrency deposits and withdrawals. Crypto deposits are processed instantly and are credited once the requisite number of network confirmations has been received. Crypto withdrawals are subject to the same KYC requirements and monthly limits (€50,000 equivalent) as all other withdrawal methods.
HugoBet does not charge additional fees on crypto transactions from our side. Blockchain network fees (gas fees or miner fees) are the responsibility of the player and may be deducted from the amount received depending on network conditions at the time of transfer. Cryptocurrency valuations can fluctuate significantly; HugoBet uses the exchange rate applicable at the time of processing and accepts no liability for changes in value between the time a transaction is initiated and when it is completed.
Crypto players have access to a dedicated bonus track, including the crypto welcome bonus, which operates entirely separately from the standard fiat welcome package.
HugoBet employs industry-standard encryption and security protocols to protect all financial transactions on hugo-bets.co. All deposits must be made from payment methods registered in your own name. We do not accept third-party payments under any circumstances. Any attempt to use a payment method belonging to another person will result in the immediate suspension of the account and the forfeiture of any associated balances, pending investigation.
Where we identify suspicious transaction patterns, we reserve the right to delay or withhold withdrawals pending a thorough AML investigation. We are required by our licence obligations to report suspicious activity to the relevant authorities and may be legally prohibited from informing you that such a report has been made.
Players must not use the platform for any purpose other than genuine recreational gambling. The use of HugoBet accounts to transfer, exchange, or launder funds is strictly prohibited and will be reported to the appropriate authorities.
Your real-money balance is held separately from bonus funds and is visible in your account dashboard at all times. HugoBet does not use player funds for operational purposes; real-money balances remain the property of the player subject to these terms.
If your account becomes inactive for an extended period, HugoBet may apply an inactivity policy in accordance with our licence conditions. Players will be notified in advance of any action taken in relation to an inactive account. Please contact our 24/7 support team if you wish to close your account and withdraw your remaining balance.
HugoBet is committed to responsible gambling. We provide a range of tools to help you stay in control of your spending, including deposit limits, loss limits, wagering limits, session time limits, cool-off periods, and self-exclusion. These tools can be accessed from the responsible gambling section of your account or by contacting our support team directly.
If you set a deposit limit, it will take effect immediately. Increases to deposit limits may be subject to a cooling-off period before they come into force. Reductions take effect immediately. Self-exclusion will result in the suspension of your account and the return of any real-money balance held; bonus balances will be forfeited upon self-exclusion.
If you are concerned about your gambling behaviour, please contact our support team via 24/7 live chat or email, or reach out to a free independent support service.
If you believe a transaction has been processed incorrectly, please contact HugoBet support as soon as possible, providing your account details, the transaction reference, the amount in question, and a description of the issue. We will investigate all reported discrepancies promptly. In the event of a genuine processing error on our part, we will correct the balance as quickly as possible and inform you of the outcome.
HugoBet reserves the right to reverse or adjust any transaction that results from a technical error, system fault, or incorrect crediting of funds. We will always act fairly and communicate clearly where such corrections are necessary.
HugoBet reserves the right to amend this Payment Policy at any time in order to reflect changes in regulation, payment provider availability, or operational requirements. Material changes will be communicated to registered players via email or a site-wide notification. Continued use of hugo-bets.co following notification of a change constitutes acceptance of the updated policy. We recommend reviewing this page periodically to ensure you are familiar with the current terms.
If you have any questions about this Payment Policy or any transaction on your account, our support team is available 24 hours a day, seven days a week.
HugoBet is operated by HNA Gaming B.V., licensed and regulated under Curaçao licence OGL/2024/1191/0663.
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